Privacy Policy
Glow TV Ltd – Privacy Policy
Last Updated: November 2, 2025
Glow TV Ltd (“Glow TV”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, services, and products, including set-top boxes and yearly subscriptions. By using our services, you consent to the
practices described in this Privacy Policy.
Company Information
Glow TV Ltd
33 Great George Street, Leeds, West Yorkshire, LS1 3AJ
Email: info@glowtv.co.uk
Website: www.glowtv.co.uk
1. Information We Collect
1.1 Information You Provide
When you purchase a set-top box or subscribe to a yearly subscription, we may collect the following personal information:
Full name
Email address
Mobile number
Billing and shipping address
We use this information to process orders, manage subscriptions, and provide customer support.
1.2 Automatic Information
When you visit our website, we may automatically collect:
Device information (IP address, browser type, device model)
Website usage data (pages viewed, interactions, and time spent)
Cookies and similar technologies (see Section 7)
2. How We Use Your Information
We use your information for purposes including:
Processing purchases and managing subscriptions
Sending order confirmations, updates, and service-related messages via email or
WhatsApp
Providing customer support and resolving inquiries
Improving our website, services, and user experience
Complying with legal obligations
We will never sell your personal information to third parties.
3. Consent and Withdrawal
By using Glow TV services, you consent to our collection and use of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at info@glowtv.co.uk. We will process your request promptly, but withdrawal of consent may limit our ability to provide certain services.
4. Sharing of Personal Information
We may share your personal information only in the following cases:
With payment providers (Wise and PayPal) to process transactions
With trusted service providers who help us operate our business (e.g., delivery services, customer support)
When required by law, court order, or legal process
All third-party providers are contractually obligated to protect your personal information in accordance with this Privacy Policy.
5. Security of Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no system can
guarantee absolute security, and by using Glow TV services, you acknowledge this risk.
6. Data Retention
We retain your personal information as long as necessary to:
Provide services to you
Comply with legal obligations
Resolve disputes or enforce agreements
If you wish to have your personal information deleted, please contact us at info@glowtv.co.uk.
7. Cookie Policy
Glow TV uses cookies and similar technologies to:
Remember your preferences and account information
Improve website functionality and user experience
Track website performance and usage
You may control cookies via your browser settings. Disabling certain cookies may affect website functionality.
For more information about cookies and how to manage them, visit All About Cookies.
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal information
Object to processing for direct marketing purposes
Lodge a complaint with a supervisory authority
To exercise these rights, contact us at info@glowtv.co.uk.
9. Children’s Privacy
Glow TV services are not intended for persons under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, please contact info@glowtv.co.uk to have it removed.
10. Changes to This Privacy Policy
Glow TV may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when the policy was last revised. Continued use of our services constitutes acceptance of any changes.
11. Contact Us
For any questions or concerns about this Privacy Policy, please contact:
Glow TV Ltd
Email: info@glowtv.co.uk
Address: 33 Great George Street, Leeds, West Yorkshire, LS1 3AJ